Business & Industry Training


		Business & Industry Training Cowley College offers a wide variety of business and industry courses to fit your company needs. These sessions can be customized for your company. Below is a sample list of topics that may satisfy the immediate needs of your company. As always, we are ready to meet with you to explore your specific training needs. Topics Computer Skills in the Workplace Word Processing Electronic Spreadsheet Database Presentations Publication Project Management Web Page Design Business Communications/Workplace Skills Computer Skills in the Workplace Windows New to computers? In this course learn about the physical components and take a brief tour of Windows. Hard drives, floppy disks, CD-ROMs, RAM, ROM, monitors, computer hardware as well as computer terminology—bits, bytes, kilobytes, megabytes, and gigabytes. File Management Organization of files and file folders on the hard drive using Windows Explorer and My Computer. Management of files—copying, moving, renaming, and sorting files based on file name, file size, file type, and date created. Introduction to Computer Applications What is the difference between operating system software and application software? Comparing word processing, electronic spreadsheets, database, and presentation software. Match task with the correct software. Word Processing Introduction to Microsoft Word Get started with the most popular and powerful word processing software available. Learn to create and modify Word documents, including formatting of text—margins, line spacing, font changes; adding and resizing clip art; headers and footers; borders; bullets and numbering; creating and formatting tables Intermediate Microsoft Word Increase your productivity with Microsoft Word by creating Auto Text entries, customizing toolbars, working with Word’s Wizards and Templates, learning about Mail Merge, and setting custom tabs. You will also see how to work with multiple documents simultaneously, copying/cutting and pasting and dragging and dropping text. Dress up your documents by using WordArt, watermarks, and inserting symbols. Advanced Microsoft Word Topics covered will include working with long documents, creating Table of Contents and Index, footnotes/endnotes, creating newsletters and working with columns, linking Excel worksheets to Word documents, hyperlinks, and working with styles. Back to List of Topics Electronic Spreadsheet Introduction to Microsoft Excel Do you work with numbers? Then Excel is the program for you. In this course learn how to organize numbers and use formulas and functions to improve your efficiency. You will also learn many time-saving devices such as the fill handle and shortcuts. Add color and graphics to your numbers with charts using the Chart Wizard. Intermediate Microsoft Excel Improve your productivity by creating spreadsheets that incorporate functions, formulas, and formatting techniques. Create spreadsheets that will allow you to run what-if analysis and improve your decision making. Advanced Microsoft Excel Unleash the power of a spreadsheet by creating workbooks with 3-D formulas and functions. Learn to create custom lists, do advanced graphing, use the database functions, build lookup tables, insert graphics, make hyperlinks, add WordArt, and turn your spreadsheet into an internet file. Back to List of Topics Database Introduction to Microsoft Access Learn how to use this powerful program to create, store, and locate important information. Learn how to design and build a database, maintain tables, enter records, create forms, design reports, and run queries to locate information. Intermediate Microsoft Access Use Access to create custom reports, do advanced queries, and design custom forms for data entry. Learn how to link tables, create relationships, enter default values, create validation rules, and build indexes to organize your information. You will also learn how to run, update, delete, and append queries to build new tables and change information on existing tables. Advanced Microsoft Access Improve your efficiency by creating macros to do repetitive tasks. Learn how to create switchboards to make information available at the press of a button. Create forms with sub forms and use them to enter data and view information. Create online pages for customer data entry and link them to your database. Back to List of Topics Presentations Introduction to Microsoft Power Point Learn to use one of the best, yet easiest to learn, presentation programs on the market. With PowerPoint you can create an impressive slide presentation and handouts that will impress your audience and lend professionalism to your presentations. You will learn to add clip art, change slide layouts and design templates, add custom animations, and use animation schemes. Intermediate Microsoft PowerPoint Increase the power of your presentations by customizing design templates, using multimedia, adding motion paths, and adding slide timings to run your slide show automatically. You will also learn how to create a table on a slide, create an organization chart, and insert an Excel chart or Word table. Advanced Microsoft PowerPoint Learn how to save presentations so that they can be viewed by anyone with access to the Internet and a Web browser. Customize your presentation by working with Slide Masters. Add hyperlinks and action buttons to your presentation. Back to List of Topics Project Management Introduction to Microsoft Project Concepts What are the steps in designing a project and the terms that go along with project management? Example terms (task, duration, resources, Gantt chart, Pert chart, critical path, relationship, baseline, finish to finish, finish to start, start to start, start to finish, and slippage) Intermediate Microsoft Project Designing a simple project using Microsoft Project software and applying project principals to the task at hand. Back to List of Topics Web Page Design Create Web Sites Using Dreamweaver Creating professional web sites using Macromedia Dreamweaver software. Learn how to plan, develop, implement and maintain dynamic, interactive web pages. Learn to incorporate text, images, links, animation, sounds and other elements. More advanced techniques include multimedia, forms, HTML code, JavaScript, flash buttons and rollovers. Whether your company needs its web site re-designed or created from scratch, this customized training can help get your business "on-line". Back to List of Topics Business Communications/Workplace Skills Effective Telephone Customer Service Skills In this session, you will learn the basics for giving effective customer service over the telephone. You will discover how to create clear messages through precise language and professional voice qualities, take complete messages, screen callers, and deal with challenging customer issues. Customer Service Basics Customer service is something we all provide, and it is important that our customers rave about our service. In this program, you will learn the importance of customer service to your business, how to deal with unhappy customers, and how important your attitude is in creating a stellar workplace environment. Professional Image in the Workplace…Making a Positive Impact Professional image is measured in a number of ways, including how you dress, how you “carry yourself”, and your overall attitude. Learn the important role that professional image plays in creating positive, lasting impressions. The Clock is Ticking…and I Have So Much to Do! Don’t you wish you had more hours in the day? Could the problem be that you need help in managing the time you do have? This workshop will give tips on how to manage your time more effectively, how to set measurable goals, and how to banish those unnecessary time wasters from your life. Using Myers-Briggs Type Indicator for Effective Teamwork Each of us is unique, and it is important that we recognize this uniqueness in both ourselves and others. In this session, you will be given the Myers-Briggs assessment, have your results evaluated, and then learn how to build cooperation with others, create dynamic teams, and increase performance. This is a very interactive session. Leadership 101 All of us are leaders on the job. In this session, you will learn the basics of effective leadership. Learn leadership tips that will make your organization more successful at every level. Effective Communication With all of the communication technology today, why do we still feel like we need better communication? In this session, you will learn why communication is so important to keep an organization alive and tips to open the lines of communication for all employees. Don’t Worry – Be Happy! All of us seem to lead fast-paced lives today. Trying to balance work, home, and family wears on us sometimes, and keeping a positive attitude can be a struggle. Learn the importance of a positive attitude, its effect on both your work and home lives, and how to “not sweat the small stuff.” Identifying Work Priorities and Setting Goals Ever wonder why employees have the work habits they do? Learn the importance of how identifying work priorities and setting goals can help employees grow and mature in the organization. Participants will learn an approach to formulating goals and measurable objectives for clear results. Coaching for Improved Performance As your team’s “coach”, your job is to make sure all of the players perform to the best of their abilities. All players have an “off” day. In this training session, you will learn how to help employees make a “game plan” that will get his or her performance back on track and build motivation for improvement. Change Happens These days, it seems as if change is an everyday occurrence. A change in the workplace is something we all need to be able to adapt to—remember that change is inevitable; acceptance is the key. Learn helpful strategies for dealing with change. Survival Skills for Successful Teams We all know how important teamwork is to an organization. In this session, you will learn the basics of teamwork, how to create teams that “work”, and how important each employee is in the process. This will be the first session in the teamwork series. Teaming Outside of the Box Make your team the talk of the workplace! Participate in team-building techniques that can be powerful tools in forming a cohesive bond that will unite your team together. The simple games and initiatives can be used to teach team building, communication, trust, and leadership skills that can be applied to the workplace and real-life situations. Continuing to Improve the Quality of your Organization What is quality? What is your role in quality? How can your organization improve its quality? These are questions that will be answered in this informative, hands-on session that will show you the tips of the trade in the quality movement. Business Writing Techniques Letters, memos, and reports—we all write them. Using the 6 C’s of communication, learn the basics of how to make your written documents say what you need them to say. Participants will be given several scenarios and learn how to write documents that will get the message across. Speaking of… Employers of today need employees with effective oral communication skills. Learn successful tips to eliminate a fear many of us have—Public Speaking! Participants will learn how to give a successful presentation, how to use technology to enhance the presentation, and how to create a presentation that will engage the audience. The Language of Words In this session, you will learn how to increase your language skills with more effective sentence structure and word choices. Punctuation, grammar, and word usage will also be taught in this session. E-Mail Usage and Etiquette Electronic communication is used more and more in today’s workplace. We use e-mail in both our personal and professional lives everyday. Learn the techniques for proper workplace e-mail usage and etiquette in this session. Medical Terminology for Beginners Learn the meanings, spelling, and pronunciation of words used in the medical profession. Word roots, suffixes, prefixes, and combining forms will be taught in this class. Back to List of Topics Publications Introduction to Microsoft Publisher Concepts After completion of this course you will understand how different and unique the MS Publisher software is. You will never want to use word processing software to publish a document again! In this session you will design an effective flyer. This project can then be customized and altered to fit your specific organizational needs. You will learn about the software program, how it is similar to other Microsoft software as well as how it is different. Instructor also goes into detail on the specific options you have to publish your projects including conventional printing as well as web publishing options. Intermediate Microsoft Publisher Project In this session you will design a professional memo. The techniques learned in this course will allow you to recreate the results and customize them to fit your organization. The student learns how to publish a professional quality memo including a linked Excel based worksheet. This allows the student to really feel the power of Microsoft Office software. Instructor also reviews some basic principles of design to help students create a memo that looks truly professional. Back to List of Topics Click here for more information about programs and degrees in the Business, Computer & Information Technology Department. Go to Class Schedules at www.cowley.edu to see when these classes are offered.

Cowley College offers a wide variety of business and industry courses to fit your company needs. These sessions can be customized for your company. Below is a sample list of topics that may satisfy the immediate needs of your company. As always, we are ready to meet with you to explore your specific training needs.

Topics
Computer Skills in the Workplace
Word Processing
Electronic Spreadsheet
Database
Presentations
Publication
Project Management
Web Page Design
Business Communications/Workplace Skills

Computer Skills in the Workplace
Windows
New to computers? In this course learn about the physical components and take a brief tour of Windows. Hard drives, floppy disks, CD-ROMs, RAM, ROM, monitors, computer hardware as well as computer terminology—bits, bytes, kilobytes, megabytes, and gigabytes.

File Management
Organization of files and file folders on the hard drive using Windows Explorer and My Computer. Management of files—copying, moving, renaming, and sorting files based on file name, file size, file type, and date created.

Introduction to Computer Applications
What is the difference between operating system software and application software? Comparing word processing, electronic spreadsheets, database, and presentation software. Match task with the correct software.

Word Processing
Introduction to Microsoft Word
Get started with the most popular and powerful word processing software available. Learn to create and modify Word documents, including formatting of text—margins, line spacing, font changes; adding and resizing clip art; headers and footers; borders; bullets and numbering; creating and formatting tables

Intermediate Microsoft Word
Increase your productivity with Microsoft Word by creating Auto Text entries, customizing toolbars, working with Word’s Wizards and Templates, learning about Mail Merge, and setting custom tabs. You will also see how to work with multiple documents simultaneously, copying/cutting and pasting and dragging and dropping text. Dress up your documents by using WordArt, watermarks, and inserting symbols.

Advanced Microsoft Word
Topics covered will include working with long documents, creating Table of Contents and Index, footnotes/endnotes, creating newsletters and working with columns, linking Excel worksheets to Word documents, hyperlinks, and working with styles. Back to List of Topics

Electronic Spreadsheet
Introduction to Microsoft Excel
Do you work with numbers? Then Excel is the program for you. In this course learn how to organize numbers and use formulas and functions to improve your efficiency. You will also learn many time-saving devices such as the fill handle and shortcuts. Add color and graphics to your numbers with charts using the Chart Wizard.

Intermediate Microsoft Excel
Improve your productivity by creating spreadsheets that incorporate functions, formulas, and formatting techniques. Create spreadsheets that will allow you to run what-if analysis and improve your decision making.

Advanced Microsoft Excel
Unleash the power of a spreadsheet by creating workbooks with 3-D formulas and functions. Learn to create custom lists, do advanced graphing, use the database functions, build lookup tables, insert graphics, make hyperlinks, add WordArt, and turn your spreadsheet into an internet file. Back to List of Topics

Database
Introduction to Microsoft Access
Learn how to use this powerful program to create, store, and locate important information. Learn how to design and build a database, maintain tables, enter records, create forms, design reports, and run queries to locate information.

Intermediate Microsoft Access
Use Access to create custom reports, do advanced queries, and design custom forms for data entry. Learn how to link tables, create relationships, enter default values, create validation rules, and build indexes to organize your information. You will also learn how to run, update, delete, and append queries to build new tables and change information on existing tables.

Advanced Microsoft Access
Improve your efficiency by creating macros to do repetitive tasks. Learn how to create switchboards to make information available at the press of a button. Create forms with sub forms and use them to enter data and view information. Create online pages for customer data entry and link them to your database. Back to List of Topics

Presentations
Introduction to Microsoft Power Point
Learn to use one of the best, yet easiest to learn, presentation programs on the market. With PowerPoint you can create an impressive slide presentation and handouts that will impress your audience and lend professionalism to your presentations. You will learn to add clip art, change slide layouts and design templates, add custom animations, and use animation schemes.

Intermediate Microsoft PowerPoint
Increase the power of your presentations by customizing design templates, using multimedia, adding motion paths, and adding slide timings to run your slide show automatically. You will also learn how to create a table on a slide, create an organization chart, and insert an Excel chart or Word table.

Advanced Microsoft PowerPoint
Learn how to save presentations so that they can be viewed by anyone with access to the Internet and a Web browser. Customize your presentation by working with Slide Masters. Add hyperlinks and action buttons to your presentation. Back to List of Topics

Project Management
Introduction to Microsoft Project Concepts
What are the steps in designing a project and the terms that go along with project management? Example terms (task, duration, resources, Gantt chart, Pert chart, critical path, relationship, baseline, finish to finish, finish to start, start to start, start to finish, and slippage)

Intermediate Microsoft Project
Designing a simple project using Microsoft Project software and applying project principals to the task at hand. Back to List of Topics

Web Page Design
Create Web Sites Using Dreamweaver
Creating professional web sites using Macromedia Dreamweaver software. Learn how to plan, develop, implement and maintain dynamic, interactive web pages. Learn to incorporate text, images, links, animation, sounds and other elements. More advanced techniques include multimedia, forms, HTML code, JavaScript, flash buttons and rollovers. Whether your company needs its web site re-designed or created from scratch, this customized training can help get your business "on-line". Back to List of Topics

Business Communications/Workplace Skills
Effective Telephone Customer Service Skills
In this session, you will learn the basics for giving effective customer service over the telephone. You will discover how to create clear messages through precise language and professional voice qualities, take complete messages, screen callers, and deal with challenging customer issues.

Customer Service Basics
Customer service is something we all provide, and it is important that our customers rave about our service. In this program, you will learn the importance of customer service to your business, how to deal with unhappy customers, and how important your attitude is in creating a stellar workplace environment.

Professional Image in the Workplace…Making a Positive Impact
Professional image is measured in a number of ways, including how you dress, how you “carry yourself”, and your overall attitude. Learn the important role that professional image plays in creating positive, lasting impressions.

The Clock is Ticking…and I Have So Much to Do!
Don’t you wish you had more hours in the day? Could the problem be that you need help in managing the time you do have? This workshop will give tips on how to manage your time more effectively, how to set measurable goals, and how to banish those unnecessary time wasters from your life.

Using Myers-Briggs Type Indicator for Effective Teamwork
Each of us is unique, and it is important that we recognize this uniqueness in both ourselves and others. In this session, you will be given the Myers-Briggs assessment, have your results evaluated, and then learn how to build cooperation with others, create dynamic teams, and increase performance. This is a very interactive session.

Leadership 101
All of us are leaders on the job. In this session, you will learn the basics of effective leadership. Learn leadership tips that will make your organization more successful at every level.

Effective Communication
With all of the communication technology today, why do we still feel like we need better communication? In this session, you will learn why communication is so important to keep an organization alive and tips to open the lines of communication for all employees.

Don’t Worry – Be Happy!
All of us seem to lead fast-paced lives today. Trying to balance work, home, and family wears on us sometimes, and keeping a positive attitude can be a struggle. Learn the importance of a positive attitude, its effect on both your work and home lives, and how to “not sweat the small stuff.”

Identifying Work Priorities and Setting Goals
Ever wonder why employees have the work habits they do? Learn the importance of how identifying work priorities and setting goals can help employees grow and mature in the organization. Participants will learn an approach to formulating goals and measurable objectives for clear results.

Coaching for Improved Performance
As your team’s “coach”, your job is to make sure all of the players perform to the best of their abilities. All players have an “off” day. In this training session, you will learn how to help employees make a “game plan” that will get his or her performance back on track and build motivation for improvement.

Change Happens
These days, it seems as if change is an everyday occurrence. A change in the workplace is something we all need to be able to adapt to—remember that change is inevitable; acceptance is the key. Learn helpful strategies for dealing with change.

Survival Skills for Successful Teams
We all know how important teamwork is to an organization. In this session, you will learn the basics of teamwork, how to create teams that “work”, and how important each employee is in the process. This will be the first session in the teamwork series.

Teaming Outside of the Box
Make your team the talk of the workplace! Participate in team-building techniques that can be powerful tools in forming a cohesive bond that will unite your team together. The simple games and initiatives can be used to teach team building, communication, trust, and leadership skills that can be applied to the workplace and real-life situations.

Continuing to Improve the Quality of your Organization
What is quality? What is your role in quality? How can your organization improve its quality? These are questions that will be answered in this informative, hands-on session that will show you the tips of the trade in the quality movement.

Business Writing Techniques
Letters, memos, and reports—we all write them. Using the 6 C’s of communication, learn the basics of how to make your written documents say what you need them to say. Participants will be given several scenarios and learn how to write documents that will get the message across.

Speaking of…
Employers of today need employees with effective oral communication skills. Learn successful tips to eliminate a fear many of us have—Public Speaking! Participants will learn how to give a successful presentation, how to use technology to enhance the presentation, and how to create a presentation that will engage the audience.

The Language of Words
In this session, you will learn how to increase your language skills with more effective sentence structure and word choices. Punctuation, grammar, and word usage will also be taught in this session.

E-Mail Usage and Etiquette
Electronic communication is used more and more in today’s workplace. We use e-mail in both our personal and professional lives everyday. Learn the techniques for proper workplace e-mail usage and etiquette in this session.

Medical Terminology for Beginners
Learn the meanings, spelling, and pronunciation of words used in the medical profession. Word roots, suffixes, prefixes, and combining forms will be taught in this class. Back to List of Topics

Publications
Introduction to Microsoft Publisher Concepts
After completion of this course you will understand how different and unique the MS Publisher software is. You will never want to use word processing software to publish a document again! In this session you will design an effective flyer. This project can then be customized and altered to fit your specific organizational needs. You will learn about the software program, how it is similar to other Microsoft software as well as how it is different. Instructor also goes into detail on the specific options you have to publish your projects including conventional printing as well as web publishing options.

Intermediate Microsoft Publisher Project
In this session you will design a professional memo. The techniques learned in this course will allow you to recreate the results and customize them to fit your organization. The student learns how to publish a professional quality memo including a linked Excel based worksheet. This allows the student to really feel the power of Microsoft Office software. Instructor also reviews some basic principles of design to help students create a memo that looks truly professional. Back to List of Topics

Click here for more information about programs and degrees in the Business, Computer & Information Technology Department. Go to Class Schedules at www.cowley.edu to see when these classes are offered.